Is Package Delivery Really THAT Hard?
So, earlier this year, had a problem with USPS & a carrier. It got resolved. However, long story short... when you're shipping $300+ worth of stuff... be there to get it, ship it to someone who'll be there to get it, or ship it with signature on delivery.
That was then.
This is now.
I get a notice from UPS that my boxes (all 21 of them) are to be delivered tomorrow (i.e., today). Woot! Annnnnnnnnnnnnnd then... 5 hours later, I get an update (after I've gone to bed). One one of the packages is being "delayed by request of the seller."
So, I call up the printer, and show them the email. They tell me they've made no such request.
So, I call up UPS. They proceed to basically read the email back to me. Multiple times. I start to lose my patience, obviously. And I start asking, no, what does this mean? Did the seller ask this to be delayed? When is it being delivered, as you've provided no update dates? What does "delayed due to operating conditions" mean?
Apparently, it means telling me the "delay is on behalf of the seller's request" is a load of bullshit. What it really means... is they forgot to put it on the truck. Literally, that's what I was told.
Are you fucking kidding me?
You have a lot of 21 packages. Clearly loading 20 of 21 is the right decision.
Fine. So I ask if they're overnighting it or something since the failure was totally on their end & now I have to miss another day of work to intercept the package when it (or if it) finally arrives. Their response? Nope, it's being processed. We have no arrival date scheduled at this point.
Great. That's just great. Really good customer service there UPS. Good fucking job.